Hey there! At Timepulse, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. Ever emailed us and got a reply signed by our founder? That’s no accident. We believe in keeping things personal, even as we grow.
Honestly, we’ve all been frustrated by automated responses that don’t solve anything. That’s why we read every message—yes, every single one—and reply within 24 hours. Whether it’s a question about your order or just feedback (good or bad), we’re all ears.
Prefer email? Phone? Or maybe you’re old-school and love snail mail? Here’s how to reach us:
Fun fact: Our customer service team is based right here in Oklahoma, so you’re always talking to a real person who gets what you need.
We’re working on adding live chat—because sometimes you just want an answer now. Until then, try us on email or phone. We’re surprisingly quick!
Back in 2020, our founder spent nights replying to emails after her day job. One customer wrote, “Wait… is this the CEO?” That’s when we knew: keeping it human wasn’t just nice—it was essential. So yeah, we’re biased, but we think you’ll feel the difference.
P.S. Got a crazy idea or a product request? Tell us! Some of our best-selling items started as customer suggestions.
